Intensive Total Quality Management and Cost Reduction Course

In today’s world, customer satisfaction and competitiveness are a function of quality levels, and individuals with the capacity to successfully implement Total Quality Management (TQM) are becoming indispensable assets to any organisation. The Total Quality Management (TQM) short course will expose you to contemporary knowledge and techniques that will enable you to articulate and implement quality improvement processes in the workplace that are in line with the TQM philosophy.

Learning Outcomes:

• After successfully completing the course, you will be able to:
• Appreciate the basics of TQM
• Understand the essentials of customer satisfaction
• Create successful systems for employee involvement
• Develop strategies for continuous process improvement
• Apply the five-phase approach of TQM implementation, and
• Utilize basic tools for quality improvement
• Being aware of costs always
• Seeking cost reduction from the start (including life-cycle costing)
• Appraising projects / production to identify and take out risk
• Understanding real budgeting
• Ensuring cost reports lead to action
• Managing a cost reduction process that delivers

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