Frequently Asked Questions
Quick answers to questions you may have.
Browse events on our Discover page, select your event, choose your ticket type and quantity, and proceed to secure checkout. You can pay by card, bank transfer, or USSD.
We accept all major debit/credit cards (Visa, Mastercard, Verve), bank transfers, and USSD payments through secure checkout.
After a successful purchase, your tickets are emailed to you with a QR code. You can also view and download them from the My Tickets page in your account.
Refund policies vary by event. Generally, refund requests must be made at least 48 hours before the event. Check the event page for specific refund terms or contact support.
Sign up or log in, go to your Dashboard, and click 'Create Event'. Fill in your event details, set up ticket tiers, upload an image, and publish. It takes under 10 minutes.
Listing events is free. Paid tickets on Launch are 6% + ₦100 per ticket. Grow and Scale plans offer lower rates. Free events are completely free to list and manage.
Once ticket payments have cleared for at least one business day, you can request a payout from your dashboard. Payouts are processed within 2hrs - 24hrs depending on the bank network. Sales from the same day as your request typically become eligible the next business day.
Each ticket has a unique QR code. Open tickethub.ng/check-in, select your event, and scan with your phone camera or enter the TK code manually. For festivals with add-ons (meals, lounge), switch scan mode to the perk you are checking. See tickethub.ng/help/checking-in-attendees.
Yes. Turn on Multi-day under Days & Add-ons in your event dashboard. Add each day, then choose which days each ticket type covers. Full guide: tickethub.ng/help/multi-day-events-and-day-passes.
Yes. Enable Ticket add-ons under Days & Add-ons. Set prices for extras at checkout or include them free on VIP tiers. Guide: tickethub.ng/help/ticket-add-ons-and-gate-perks.
Contact the event organiser directly through the event page to request a ticket transfer. Transfer policies are set by each organiser.
Yes. Payments go through a secure checkout. We never store your card details on our servers.
Go to tickethub.ng/recover-booking and enter the email you used or your ticket code. We will send your ticket again.