Refund Policy

1. Who sets refund rules

Tickethub.ng is a ticketing and payments platform, operated by Coetara Technologies Limited (RC 9795159). Each organiser sets the refund rules for their event, unless Nigerian law or this policy requires otherwise. When you buy a ticket, you buy from the organiser. We process payments and, when approved, process refunds on their behalf.

This is the same split described in our Terms and Conditions: we provide the software and the payment plumbing, and the contract for attendance is between you and the organiser. We are not the organiser, and we do not warrant that an event will take place as advertised.

2. How to request a refund

Contact the organiser through the event page first when possible. You may also email hi@tickethub.ng with your full name, the email used at checkout, the event name, your ticket or transaction code, and the reason for the request. We may ask for proof of payment.

3. Typical eligibility

• Buyer-initiated refunds usually need organiser approval and are often limited to a cut-off before the event (commonly 48 hours, unless the organiser states otherwise).
• Tickets that have already been scanned or marked used are generally not refundable.
• Partial refunds may be issued at the organiser's discretion.
• Promotional, complimentary, or specially priced tickets may follow different rules shown at purchase.

4. Service fees (important)

Paid tickets on Launch are 6% + ₦100 per ticket. Grow and Scale plans offer lower rates. Free events carry no Tickethub.ng platform fee.

Buyer-initiated refunds: Tickethub.ng platform service fees are generally not refunded. When a refund is approved, we typically return the ticket face value (and any organiser-set add-ons that are part of that refund), less any non-refundable platform service fee and less any payment-provider costs we cannot recover.

Organiser or platform cancellation: If the organiser cancels the event, or Tickethub.ng removes a listing for safety or policy reasons before the event runs, we aim to refund the ticket amount paid. Platform service fees may still be retained unless we state otherwise for that case. We will communicate the refund amount clearly.

5. Processing time

Approved refunds are usually started within 5 to 7 business days. Money returns to the original payment method. Your bank or card issuer may take additional time to show the credit. We do not control bank timelines.

6. Chargebacks and disputes

Opening a chargeback without contacting us first can delay resolution. If you cannot resolve a refund with the organiser, contact hi@tickethub.ng. We will review the case using order records, check-in status, and organiser policy.

7. Related policies

See also our Terms and Conditions, Privacy Policy, and Help centre.

8. Contact

Refund questions: hi@tickethub.ng. Please include the event name, the email used at checkout, and your ticket or transaction code so we can find the order quickly.