How can we help you?
Step-by-step guides for attendees, organizers, and promoters.
Tickets & bookings
Check-in
Running events
Organizers
Creating Your First Event
Publish an event with ticket tiers, images, and a shareable Tickethub.ng link.
Organizers
Box Office (Cash, POS & Complimentary)
Sell or comp tickets at the door without online checkout.
Organizers
Coupons & Discount Codes
Create promo codes for percentage or fixed discounts on ticket orders.
Organizers
Private Events & Guest Invites
Hide events from Discover and send VIP or private registration links.
Organizers
Custom Registration Fields
Collect extra attendee information at checkout (e.g. meal choice, company).
Organizers
Event Waitlist
Let buyers join a waitlist when tickets sell out.
Organizers
Email Attendees & Buyers
Send updates to everyone who purchased or registered for your event.
Payouts & verification
Promoters & affiliates
Marketing & embeds
Account & security
More guides coming soon
These topics are on our documentation roadmap. Contact support if you need help before a guide is published.
- Pass fees to buyers vs absorb feesEvent fee settings confuse first-time organizers at checkout pricing.
- Attendance reports & exportsAttendance tab vs Check-in App; CSV/export workflows.
- Understanding event analyticsDashboard analytics tab metrics need definitions.
- Recurring eventsRecurrence rules are advanced and rarely documented.
- Hide venue until purchasePrivacy feature for secret venues, easy to miss.
- Sign in with GoogleSSO vs email registration differences (activation, 2FA).
- Account suspended & appealsLegal/trust sensitive; users need clear steps after a ban.
- Buyer experience: waitlist confirmationWhat buyers see when joining a waitlist.
- My Bookings vs My TicketsTwo attendee paths, clarify when to use each.
- Platform fees explainedLinks to /compare and /pricing; reduce support on fee math.
- Check-in troubleshootingCamera permissions, invalid codes, already checked in, offline sync.
- Event audit logPower users need to know what actions are logged.