Selling tickets is the exciting part. Getting the money into your bank account should be just as easy. This guide shows you how payouts work on Tickethub.ng, so you can plan your event budget with confidence and avoid last-minute stress
Ticket payments need at least one business day of clearing before withdrawal.
Payout requests typically process in 2 to 48 hours, longer if a provider review is triggered.
Weekends and public holidays stretch every timeline.
Pay critical vendors from a buffer, never from same-day ticket spikes.
Gross ticket value is not your take-home. Write the fee maths down before partners ask.
How your money gets to you
Every ticket sale follows the same simple path:
A buyer pays at checkout.
The payment clears. This takes at least one business day.
Your balance becomes withdrawable. You can now request a payout whenever you're ready.
You request a payout.
The money reaches your bank. This usually takes between 2 and 48 hours.
Sales made on the same day you request a payout typically become eligible the next business day.
When a payout is delayed, the correct message to a partner is short and honest: we are checking with the payment provider and will update you by a stated time. Give a time for the next update, not a new invented deadline.
Set up early and payouts are effortless
Do these before you start selling:
Add correct bank details for the business or entity that should receive the funds.
Complete KYC where required for withdrawals.
Choose one payout owner who requests payouts and keeps the references.
Agree commission terms with co-promoters in writing.
New to Tickethub.ng? Start with a small early-bird window, request a payout, and see it land in your account. After that first cycle, you'll know exactly what to expect.
Cashflow habits that protect events
The rule that saves the most events is boring: never spend uncleared ticket sales on overnight deposits.
Pay critical vendors from a buffer. Deposits come from your operating account. Ticket revenue replenishes the buffer afterwards.
Open early bird deliberately. Early sales clear earlier in the cycle, which is a cashflow decision as much as a marketing one.
Separate marketing spend from venue deposits in your sheet, so when a card payment reverses you know which cost centre absorbs it.
Reconcile per event. Gross ticket sales, platform fees, processing, refunds, withdrawals. Four columns, every time.
How fees interact with payouts
Platform fees and payment processing are deducted before money reaches your withdrawable balance, so your take-home is different from your gross ticket sales. Check our pricing guide and write down your figures before sharing them with partners. Clear numbers keep everyone on the same page.
Track each event with four simple columns: gross ticket sales, fees, refunds and withdrawals.
Working with artists and venues
Artists hear instant-payment stories from other markets and bring those expectations to Lagos. Handle it in the offer, not on the night:
Put payout timing language directly in contracts and rider budgets.
Offer milestone payments from your operating account when talent must be secured before ticket money clears.
Never tell an artist they will be paid from tonight's door when the tickets were sold online weeks ago. That confuses cash handling and creates a security problem.
On multi-city tours, track payouts per event so one delayed city does not obscure healthy settlements elsewhere.
Share the same fee sheet with co-promoters that you use internally. Surprise commission maths destroys partnerships faster than a slow night.
If a payout takes longer than expected
Delays are rare, and they're easy to sort out. Send our support team:
Event name
Payout amount requested
Time you submitted the request
Receiving bank
Reference IDs from your dashboard
Note that proof of successful ticket sales is not the same thing as a completed payout request. They are different records, and support needs the second one.
If buyers were charged but tickets did not issue, that is a different path entirely: payment verification first, then ticket repair. Keep debit alerts and references from the affected buyers.
Why reviews happen
Unusual sales spikes, a newly added bank account, or patterns that resemble friendly fraud can trigger a provider review. It is frustrating, and it is also how the rails stay usable for everyone. Respond to information requests quickly and completely, and avoid coaching buyers into payment behaviors that look abusive. Short-term gains are not worth long-term payout friction.
Record keeping
Save payout references, bank confirmations and dashboard screenshots in a shared folder. It makes finance questions easy to answer months later, even if the original team member has moved on.
Questions organisers ask
Can I split payouts to multiple banks automatically?
Follow what the dashboard supports. Otherwise, receive into your operating account and split from there.
What if my bank details change?
Update them before requesting the next payout, and confirm with a small test transfer if one is available.
What if a chargeback appears weeks later?
Keep your event evidence and work the provider process. Do not ignore notices; unanswered disputes default against you.
What should I tell my venue?
Share a realistic settlement window.
Pre-sale checklist
Bank details verified on the correct entity
KYC complete where required
Payout owner named and documented
Vendor buffer funded
Partner fee maths written down and shared
Support packet template ready
One full payout cycle tested before large commitments
Ready to sell?
Set your expectations, communicate clearly, and payouts become one of the easiest parts of running your event. Log in to your dashboard to set up your bank details and get started.